/* style.css — mobile-first (360px), dark-aware, cero dependencias, sin assets */
/* [hidden] debe ganar SIEMPRE: .ficha y .summary declaran display:grid y, sin
   esta regla, la tarjeta del dominio inactivo (p.ej. la de ORDEN durante una
   sesión de INCIDENTE) se renderiza vacía por encima de la activa (regresión
   r7 del demo: pantalla final con todos los campos en "—"). */
[hidden] { display: none !important; }

:root {
  --bg: #f6f7f9;
  --card: #ffffff;
  --ink: #1c2430;
  --muted: #64707d;
  --line: #dde3ea;
  --accent: #0d6efd;
  --accent-ink: #ffffff;
  --warn: #b45309;
  --warn-bg: #fef3c7;
  --ok: #047857;
  --ok-bg: #d1fae5;
  --danger: #b91c1c;
  --user-bubble: #e7f0ff;
  --agent-bubble: #eef1f4;
  --mono: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #10151c;
    --card: #1a222c;
    --ink: #e8edf3;
    --muted: #93a1b0;
    --line: #2c3742;
    --accent: #6ea8ff;
    --accent-ink: #0b1220;
    --warn: #fbbf24;
    --warn-bg: #3a2e10;
    --ok: #34d399;
    --ok-bg: #0c3a2c;
    --danger: #f87171;
    --user-bubble: #1d3050;
    --agent-bubble: #232d39;
  }
}

* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0;
  font-family: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  background: var(--bg);
  color: var(--ink);
  line-height: 1.45;
}
main { max-width: 60rem; margin: 0 auto; padding: 0.75rem; }

.topbar {
  display: flex; align-items: center; justify-content: space-between;
  padding: 0.6rem 1rem; border-bottom: 1px solid var(--line);
}
.topbar h1 { font-size: 1.1rem; margin: 0; }
.badge {
  font-size: 0.75rem; padding: 0.2rem 0.6rem; border-radius: 999px;
  border: 1px solid var(--line); font-weight: 600;
}
.badge-mock { color: var(--warn); border-color: var(--warn); }
.badge-real { color: var(--ok); border-color: var(--ok); }

.foot { text-align: center; color: var(--muted); font-size: 0.75rem; padding: 1.5rem 0; }

.card {
  background: var(--card); border: 1px solid var(--line);
  border-radius: 12px; padding: 1rem; margin-block: 0.75rem;
}
.card h3 { font-size: 0.95rem; margin: 0 0 0.6rem; }
.screen h2 { font-size: 1.15rem; margin: 0.25rem 0 0.75rem; }

.mono { font-family: var(--mono); font-size: 0.88em; }
.muted { color: var(--muted); }

/* chips (prioridad / estado / modo) */
.chip {
  display: inline-flex; align-items: center; gap: 0.2rem;
  font-size: 0.66rem; font-weight: 800; letter-spacing: 0.03em;
  text-transform: uppercase; padding: 0.12rem 0.5rem; border-radius: 999px;
  border: 1px solid var(--line); color: var(--muted); white-space: nowrap;
}
.chip-alta {
  color: var(--danger); border-color: color-mix(in srgb, var(--danger) 55%, transparent);
  background: color-mix(in srgb, var(--danger) 10%, transparent);
}
.chip-media {
  color: var(--warn); border-color: color-mix(in srgb, var(--warn) 55%, transparent);
  background: color-mix(in srgb, var(--warn) 10%, transparent);
}
.chip-open {
  color: var(--accent); border-color: color-mix(in srgb, var(--accent) 55%, transparent);
  background: color-mix(in srgb, var(--accent) 10%, transparent);
}
.chip-wip {
  color: var(--warn); border-color: color-mix(in srgb, var(--warn) 55%, transparent);
  background: color-mix(in srgb, var(--warn) 10%, transparent);
}
.chip-done {
  color: var(--ok); border-color: color-mix(in srgb, var(--ok) 55%, transparent);
  background: color-mix(in srgb, var(--ok) 10%, transparent);
}

/* consent */
.privacy { margin: 0 0 1rem; display: grid; gap: 0.9rem; }
.privacy dt { font-weight: 700; margin-bottom: 0.15rem; }
.privacy dd { margin: 0; color: var(--muted); }

/* dashboard */
.dash-orders { list-style: none; margin: 0; padding: 0; display: grid; gap: 0.5rem; }
@media (min-width: 40rem) { .dash-orders { grid-template-columns: 1fr 1fr; } }
.dash-order {
  width: 100%; text-align: left; font: inherit; color: var(--ink); cursor: pointer;
  border: 1px solid var(--line); border-radius: 10px; padding: 0.6rem 0.7rem;
  background: color-mix(in srgb, var(--bg) 45%, var(--card));
  display: grid; gap: 0.18rem;
}
.dash-order:hover, .dash-order:focus-visible { border-color: var(--accent); }
.dash-order strong { font-size: 0.92rem; }
.dash-order small { color: var(--muted); font-size: 0.78rem; }
.dash-top { display: flex; align-items: center; gap: 0.3rem; flex-wrap: wrap; }
.dash-top .mono { font-weight: 700; }
.dash-sessions { list-style: none; margin: 0; padding: 0; display: grid; gap: 0.4rem; }
.dash-session {
  border: 1px dashed var(--line); border-radius: 8px; padding: 0.45rem 0.6rem;
  display: grid; gap: 0.15rem;
}
.dash-session .dash-top strong { font-size: 0.85rem; }
.dash-session small { color: var(--muted); font-size: 0.76rem; }
.dash-orders .muted, .dash-sessions .muted { font-size: 0.85rem; padding: 0.3rem 0; }

/* setup */
.setup-grid { display: grid; gap: 0.75rem; }
@media (min-width: 48rem) { .setup-grid { grid-template-columns: 1fr 1fr; } }
.pick-list { list-style: none; margin: 0; padding: 0; max-height: 16rem; overflow-y: auto; }
.pick-list li { margin: 0.25rem 0; }
.pick-list button {
  width: 100%; text-align: left; padding: 0.5rem 0.6rem; border-radius: 8px;
  border: 1px solid var(--line); background: transparent; color: var(--ink);
  cursor: pointer; font: inherit;
}
.pick-list button small { display: block; color: var(--muted); }
.pick-list button[aria-pressed="true"] { border-color: var(--accent); background: color-mix(in srgb, var(--accent) 12%, transparent); }

/* buttons */
button.primary {
  background: var(--accent); color: var(--accent-ink); border: none;
  border-radius: 10px; padding: 0.6rem 1rem; font-weight: 700; cursor: pointer;
}
button.big { width: 100%; padding: 0.8rem; font-size: 1rem; }
button.primary:disabled { opacity: 0.45; cursor: not-allowed; }
button.ghost, button.warn, button.danger {
  border-radius: 8px; padding: 0.45rem 0.7rem; cursor: pointer; font: inherit;
  border: 1px solid var(--line); background: transparent; color: var(--ink);
}
button.warn { color: var(--warn); border-color: var(--warn); background: var(--warn-bg); }
button.danger { color: var(--danger); border-color: var(--danger); }
button.back { font-size: 0.85rem; color: var(--muted); padding: 0.3rem 0.5rem; }
button:focus-visible, .pick-list button:focus-visible, .field-value:focus-visible {
  outline: 2px solid var(--accent); outline-offset: 1px;
}

/* sesión: barra fija con orden + cronómetro + estado */
.session-bar {
  position: sticky; top: 0.25rem; z-index: 20;
  display: flex; align-items: center; gap: 0.6rem;
  background: color-mix(in srgb, var(--card) 90%, transparent);
  backdrop-filter: blur(6px);
  border: 1px solid var(--line); border-radius: 12px;
  padding: 0.5rem 0.8rem; margin-block: 0.4rem 0.75rem;
}
.session-bar .mono { font-weight: 700; }
.crono {
  margin-left: auto; font-variant-numeric: tabular-nums; font-weight: 800;
  font-size: 1.25rem; color: var(--accent); letter-spacing: 0.03em;
}

.session-grid { display: grid; gap: 0.75rem; }
@media (min-width: 55rem) { .session-grid { grid-template-columns: 1.1fr 1fr; } }
.transcript {
  display: flex; flex-direction: column; gap: 0.5rem;
  min-height: 14rem; max-height: 24rem; overflow-y: auto; padding: 0.25rem;
}
.bubble {
  max-width: 88%; padding: 0.5rem 0.7rem; border-radius: 12px; white-space: pre-wrap;
}
.bubble.user { align-self: flex-end; background: var(--user-bubble); border-bottom-right-radius: 4px; }
.bubble.agent { align-self: flex-start; background: var(--agent-bubble); border-bottom-left-radius: 4px; }
.bubble .who { display: block; font-size: 0.68rem; color: var(--muted); margin-bottom: 0.15rem; }
.bubble.interrupted { opacity: 0.6; font-style: italic; }
/* parcial del técnico mientras habla (streaming del ASR) */
.bubble.partial {
  color: var(--muted); font-style: italic; background: transparent;
  border: 1px dashed var(--line);
}

.controls { display: flex; flex-wrap: wrap; gap: 0.5rem; align-items: center; margin-top: 0.6rem; }
.chk { display: inline-flex; gap: 0.35rem; align-items: center; font-size: 0.85rem; }
.free-input { display: flex; gap: 0.5rem; margin-top: 0.5rem; }
.free-input input {
  flex: 1; padding: 0.5rem 0.6rem; border-radius: 8px; border: 1px solid var(--line);
  background: var(--bg); color: var(--ink); font: inherit;
}

/* botón de barge-in: tiene que gritar */
button.bargein {
  background: var(--warn-bg); color: var(--warn);
  border: 1.5px solid currentColor; border-radius: 8px;
  padding: 0.45rem 0.8rem; font-weight: 800; cursor: pointer; font: inherit;
}
button.bargein:hover, button.bargein:focus-visible {
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--warn) 25%, transparent);
}

/* ficha: una tarjeta por campo, con su auditoría */
.form-head { display: flex; justify-content: space-between; align-items: baseline; gap: 0.5rem; }
.form-head h2, .form-head h3 { margin: 0; }

.ficha { display: grid; gap: 0.5rem; margin: 0.65rem 0; }
.field-card {
  border: 1px solid var(--line); border-radius: 10px;
  padding: 0.55rem 0.7rem;
  background: color-mix(in srgb, var(--bg) 45%, var(--card));
}
.field-card.flash { animation: flash 1.2s ease; }
@keyframes flash {
  0%, 60% {
    border-color: var(--warn);
    box-shadow: 0 0 0 3px color-mix(in srgb, var(--warn) 25%, transparent);
  }
}
.field-head { display: flex; justify-content: space-between; align-items: baseline; gap: 0.5rem; }
.field-name {
  font-size: 0.7rem; font-weight: 800; text-transform: uppercase;
  letter-spacing: 0.05em; color: var(--muted);
}
.field-card.editable .field-name::after { content: " ✎"; opacity: 0.55; }
.field-audit { font-size: 0.68rem; color: var(--muted); white-space: nowrap; }
.field-audit code { font-family: var(--mono); font-size: 0.66rem; }
.field-audit.manual { color: var(--warn); font-weight: 700; }
.field-audit.confirm { color: var(--ok); font-weight: 700; }
.field-audit.correct { color: var(--warn); font-weight: 700; }
.field-value {
  margin: 0.25rem 0 0; font-size: 0.92rem; white-space: pre-wrap;
  min-height: 1.35em; outline: none; border-radius: 6px; padding: 0.1rem 0.2rem;
}
.field-card.editable .field-value { cursor: text; }
.field-value:focus {
  background: color-mix(in srgb, var(--accent) 10%, transparent);
  box-shadow: 0 0 0 1px var(--accent);
}

/* piezas dentro de la ficha */
.pieza-list { list-style: none; margin: 0.3rem 0 0; padding: 0; display: grid; gap: 0.4rem; }
.pieza-row {
  display: flex; align-items: center; gap: 0.5rem; flex-wrap: wrap;
  border: 1px dashed var(--line); border-radius: 8px; padding: 0.35rem 0.5rem;
}
.pieza-row.mini { border-style: solid; }
.pieza-badge { font-weight: 800; }
.pieza-badge.ok { color: var(--ok); }
.pieza-badge.pend { color: var(--warn); animation: pulse 1.2s ease-in-out infinite; }
.pieza-info { flex: 1 1 12rem; min-width: 0; display: grid; }
.pieza-info strong { font-size: 0.88rem; }
.pieza-info code { font-family: var(--mono); font-size: 0.72rem; color: var(--muted); }
.pieza-trail { font-size: 0.68rem; color: var(--muted); }
.pieza-qty { display: inline-flex; align-items: center; gap: 0.3rem; font-weight: 700; }
.pieza-qty input {
  width: 3.8rem; padding: 0.25rem 0.35rem; border-radius: 6px;
  border: 1px solid var(--line); background: var(--bg); color: var(--ink); font: inherit;
}
.pieza-quitar {
  border: none; background: transparent; color: var(--danger); cursor: pointer;
  font-weight: 800; padding: 0.2rem 0.45rem; border-radius: 6px;
}
.pieza-quitar:hover { background: color-mix(in srgb, var(--danger) 12%, transparent); }
.pieza-quitar:disabled { opacity: 0.35; cursor: not-allowed; }

/* read-back: confirmación hablada pendiente */
.readback {
  background: var(--warn-bg); color: var(--warn);
  border: 1.5px solid currentColor; border-radius: 12px;
  padding: 0.7rem 0.8rem; margin-block: 0.65rem;
}
.readback.pendiente { animation: pulse 1.2s ease-in-out infinite; }
@keyframes pulse { 50% { opacity: 0.65; } }
.readback-text { margin: 0; font-size: 1rem; font-weight: 800; }
.readback-actions { display: flex; gap: 0.5rem; margin-top: 0.55rem; flex-wrap: wrap; }
.readback-actions .confirm {
  background: var(--ok-bg); color: var(--ok); border: 1.5px solid currentColor;
  border-radius: 8px; padding: 0.45rem 0.8rem; font-weight: 800; cursor: pointer; font: inherit;
}
.readback-actions .confirm:hover { box-shadow: 0 0 0 3px color-mix(in srgb, var(--ok) 22%, transparent); }

.audit summary { cursor: pointer; color: var(--muted); font-size: 0.85rem; margin-top: 0.6rem; }
.audit-trail { font-size: 0.78rem; color: var(--muted); padding-left: 1.2rem; max-height: 10rem; overflow-y: auto; }
.audit-trail li { margin: 0.15rem 0; }
.audit-trail code { font-family: var(--mono); }

.end-row { margin-top: 0.8rem; display: flex; gap: 0.5rem; }
.hint { color: var(--muted); font-size: 0.82rem; }

/* pantalla de cierre */
#end-stats { margin: 0 0 0.25rem; }
.summary { margin: 0; display: grid; gap: 0.5rem; }
.summary > div { border-bottom: 1px dashed var(--line); padding-bottom: 0.4rem; }
.summary dt {
  font-size: 0.7rem; font-weight: 800; text-transform: uppercase;
  letter-spacing: 0.05em; color: var(--muted);
}
.summary dd { margin: 0.1rem 0 0; font-size: 0.92rem; white-space: pre-wrap; }
.export-grid { display: grid; gap: 0.5rem; }
@media (min-width: 40rem) { .export-grid { grid-template-columns: repeat(2, 1fr); } }
.export-grid button { padding: 0.7rem; font-weight: 700; }
.export-card .back { margin-top: 0.9rem; }
#export-status { margin-top: 0.75rem; min-height: 1.2em; }

@media (prefers-reduced-motion: reduce) {
  .readback.pendiente, .pieza-badge.pend, .field-card.flash { animation: none; }
}